In the Unified Service Desk (USD), you can perform inbound and outbound calls by integrating the CRM system with telephony providers such as NICE InContact,…
Ever since Microsoft introduced the new Capacity model for Dynamics 365, customers have been forced to rethink what to store, how to…
Microsoft Dynamics CRM is a Customer Relationship Management software by Microsoft. The main areas it focuses on are sales, marketing, and help desk.…
Model-driven apps provide a no-code or low-code component approach to app development. Typically, Model-driven apps run with the Unified Interface…
In this blog we will discuss how you can automate the VM start and stop process using PowerShell Runbook. To…
Overview: Power Virtual Agents provide the no-code graphical interface to easily create powerful bots using the guideline without developers or…
Objective We can show activities from contacts on the parent account form in the timeline and associated grids via the roll-up view.…
In the last post, we created a custom connector through Postman collection for Marketo using the API. This article creates a MS Flow and will use that…
MS Power Automate/Flows Microsoft Flow is a task automation tool that can help automate your day-to-day tasks and connect different applications and services. MS Flow is technically…
Introduction: In 2018, Microsoft introduced the Unified Client Interface or UCI for short, which helped bring accessibility, functionality, and speed…