CRM Business Technology Analyst

Website AlphaboldInc AlphaBOLD

AlphaBOLD is building BOLDCommunity and Raving Fans. At AlphaBOLD customers are not just mere clients but they are rather strategic allies who come together with our consulting team to create customer centric solutions. Our clients are as much part of BOLDCommunity as our consultants. We strive to connect members of our community so they could learn from each other’s experience. We are building this culture of trust that embodies our core values and we are looking to add a few more BOLDEnthusiasts to this amazing BOLDCommunity. If you are passionate about customer service, creating joy by building amazing solutions and impacting lives by making things easier then please apply. We would love to consider you for this position. If you happen to know BOLDEnthusiast please ask them to make an introduction as 90% of our hires are through referrals.

Please learn more about us and our culture to see if you are good fit. Learn Who We Are

Job Description:

AlphaBOLD is looking for a CRM Business Technology Analyst that will act as a technical subject matter consultant for our customers and internal teams on Microsoft Dynamics CE (Customer Engagement/CRM) projects (implementations, customization, migrations, and more). This person may be responsible for one or more aspects of the project (or projects) including extending Microsoft Dynamics CE, making customizations to the system, working with our customers to solve complex business problems, and more. Other responsibilities include light project management, configuration, data import, and supporting our existing customer base. The candidate must be able to strive to learn more, have the ability to multitask, be organized, and be able to prioritize multiple demands in a fast-paced environment.

Job Responsibilities:

  • Deliver professional technical consulting and support for Dynamics CRM implementation
  • Assist with new customer implementation
  • Mentor and buddy new team members
  • Thrive at customer interaction
  • Experience with end-user training
  • Participate or conduct requirements gathering sessions
  • Client/customer facing meetings
  • Presentations to prospective clients
  • Support 3rd party products as added to product stack


Required Qualifications:

  • Bachelors degree in computer science, related field or commensurate experience
  • 1-2 years of Dynamics CRM experience or similar consulting experience
  • Familiarity with Agile methodology
  • Dynamics stack experience a huge plus (GP, AX, etc.)
  • Hands-on implementation experience
  • Good communication
  • Ability to manage and deliver tasks independently
  • Ability to work in our Carlsbad, California office

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