Live Webinar: Ensure Customer Happiness through
Service Success for Manufacturers
 

Manufacturers worldwide are looking to gain a competitive advantage in 2021 by enhancing their customer service. They are rethinking how they interact with their customers to ensure a digital-first service experience and a proactive approach that builds customer confidence. But how can manufacturers identify strategic priorities and investments for the year ahead?

Join this webinar to learn how AlphaBOLD partnered with several manufacturers to implement their customer service management solution successfully by utilizing Microsoft Dynamics 365 Customer Service, Unified Service Desk, multi-channel service approach, and Microsoft Power Automate.

Join our webinar on May 19 to get Amazon Vouchers! Register Now

Date: May 19, 2021 | Time: 11:00 AM PDT

Live Webinar: Ensure Customer Happiness through Service Success for Manufacturers 

Manufacturers worldwide are looking to gain a competitive advantage in 2021 by enhancing their customer service. They are rethinking how they interact with their customers to ensure a digital-first service experience and a proactive approach that builds customer confidence. But how can manufacturers identify strategic priorities and investments for the year ahead?

Join this webinar to learn how AlphaBOLD partnered with several manufacturers to implement their Customer Service management successfully by utilizing Microsoft Dynamics 365 Customer Service, Unified Service Desk, multi-channel service approach, and Microsoft Power Automate.

Date: May 19, 2021
Time: 11:00 AM PDT

Common Challenges Addressed by Customer Service Implementation

  • Inability to turn customer feedback into action. 
  • Low customer retention rate. 
  • Failure to solve customer queries in a timely manner. 
  • Inability to capture customer concerns across multiple service channels. 
  • Incapability to measure customer satisfaction. 
  • Slow turnaround for responses. 
  • Reduce incoming requests by enabling self-service. 
JOIN US FOR THE DISCUSSION

Common Challenges Addressed by Customer Service Implementation

  • Inability to turn customer feedback into action. 
  • Low customer retention rate. 
  • Failure to solve customer queries in a timely manner. 
  • Inability to capture customer concerns across multiple service channels. 
  • Incapability to measure customer satisfaction. 
  • Slow turnaround for responses. 
  • Reduce incoming requests by enabling self-service. 

What We Will Cover

  • How do manufacturers define service success? 
  • Customer service channels: How easy is it for customers to contact you? 
  • What available technologies can be harnessed to ensure a high level of Service Success? 
  • How to use Microsoft Dynamics365 Customer Service and use multi-channel approach? 
  • Customer stories for successful customer service implementation  
  • Q&A - You can submit your questions during the webinar, or if you've any which you would like us to address, please share them at [email protected]
REGISTER TODAY!

What we will cover

  • How do manufacturers define service success? 
  • Customer service channels: How easy is it for customers to contact you? 
  • What available technologies can be harnessed to ensure a high level of Service Success? 
  • How to use Microsoft Dynamics365 Customer Service and use multi-channel approach?
  • Customer stories for successful customer service implementation  
  • Q&A - You can submit your questions during the webinar, or if you've any which you would like us to address, please share them at [email protected]

What You Will Learn

  • How to boost customer happiness? 
  • How can you make it easier for your customers to contact you? 
  • How to deal with customer queries? 
  • How to turn customer feedback into actionable results? 
  • How to deal with multiple case types? 
  • How to use Microsoft Dynamics 365 Customer Service, Unified Service Desk, and Microsoft Power Automate to enhance customer happiness? 

Save The Date & Register

May
19

- 11 AM Pacific

- 1 PM Central

- 2 PM Eastern

Register for this webinar to learn how you can boost customer happiness using Microsoft technologies.

What you will learn

  • How to boost customer happiness? 
  • How can you make it easier for your customers to contact you? 
  • How to deal with customer queries?
  • How to turn customer feedback into actionable results? 
  • How to deal with multiple case types? 
  • How to use Microsoft Dynamics 365 Customer Service, Unified Service Desk, and Microsoft Power Automate to enhance customer happiness? 

Save The Date & Register

May
19

- 11 AM Pacific

- 1 PM Central

- 2 PM Eastern

Our Presenters

Rob Wenstrand
Director Customer Engagement

Join our live webinar, where we will discuss expert tips, tricks and tools that can help manufactures benchmark their own strategic planning decisions for the years ahead. 

SAVE YOUR SPOT! REGISTER NOW

Nick Craig
Strategic Sales

Our presenters

Rob Wenstrand
Director Customer Engagement

Nick Craig
Strategic Sales

Join our live webinar, where we will discuss expert tips, tricks and tools that can help manufactures benchmark their own strategic planning decisions for the years ahead. 

SAVE YOUR SPOT!