AlphaBOLD Partners with ACS to Modernize HAVC Field Service Operations with Dynamics 365
Table of Contents
Executive Summary
Air Control Systems (ACS), a leading commercial HVAC design-build and service contractor in Southern California, continues to set the standard for innovation and operational excellence. To support its expanding service division and enhance technician efficiency, ACS partnered with AlphaBOLD to modernize its Dynamics 365 Field Service platform. Through this collaboration, AlphaBOLD leveraged Microsoft’s Power Platform to deliver greater automation, improved mobility, and enhanced visibility across ACS’s field operations, empowering the company to serve customers faster and more efficiently.
Customer Challenges
As ACS’s service operations expanded, the need for more connected, automated tools to support its field teams and streamline back-office processes also grew. The company’s existing Dynamics 365 configuration required modernization to meet its evolving needs, particularly in terms of mobile usability, data visibility, and workflow automation. ACS wanted a system that could scale with its growth, simplify technician data entry, and reduce administrative overhead without disrupting established processes.
Partner Solutions
AlphaBOLD partnered with ACS to upgrade and refine the Dynamics 365 Field Service platform, aligning it with the company’s operational goals. By enhancing the mobile application, AlphaBOLD enabled technicians to access and record job data in real time, reducing delays and improving accuracy. The implementation of Power Automate introduced intelligent workflows that streamlined work-order creation and invoice generation. At the same time, AI Builder empowered ACS to automatically extract and process key information from invoices and inventory documents. Together, these enhancements delivered a seamless, efficient, and scalable solution designed around ACS’s commitment to quality and responsiveness.
Benefits, Results & Impact:
The collaboration between ACS and AlphaBOLD resulted in a modernized field service system that supports more than 100 technicians across multiple locations and states. With automation eliminating redundant tasks, ACS now processes a higher volume of work orders with greater speed and consistency. Real-time mobile access improves communication between field and office teams, while integrated data management ensures transparency, accuracy, and faster decision-making across the organization.
Mobile Productivity:
Technicians can now enter time and service details directly on their mobile devices, improving productivity and reducing turnaround times.
Scalable Field Service Management:
The enhanced Dynamics 365 Field Service platform provides scalable support for ACS’s expanding service operations, enabling real-time visibility across more than 100 active field users.
Client Testimonial
“AlphaBOLD utilized Dynamics 365 and Power Platform to help us simplify and streamline what used to be a more complex invoicing and time-entry process. The result is a faster, more intuitive workflow that saves time for both our technicians and administrators.”
Marc Leotaud–Chief Financial Officer, Air Control Systems
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