Introduction
Managed IT services have become popular over the last several years. More and more organizations are turning to managed services such as email hosting, backup and recovery, storage, and network monitoring.
Imagine you are working in the IT department and overwhelmed with requests. You are already having a hard time solving the IT issues promptly. On top of that, your organization is experiencing network slowness! Unfortunately, you have so much going on that you cannot address this issue immediately, and consequently, the entire organization will come to a temporary halt!
Therefore, relying on in-house IT teams to maintain your systems is not ideal for any organization that wants to scale and run smoothly. Organizations need to have a proactive IT approach, not a reactive one. If they fail to do so, they will struggle to stay afloat in the digital business world. Managed IT services offer an organization multiple benefits, especially if your organization is using Microsoft Dynamics 365!
What is a Managed IT Service Provider?
A managed IT service provider can be defined as a third-party vendor that remotely oversees a client’s IT infrastructure (or portion thereof) on a proactive basis. The client usually buys a subscription from the vendor/company. Most people use the terms cloud service provider and managed service provider as synonyms, especially when a service level agreement (SLA) is involved and delivered via the Internet.
However, it is essential to note that managed services do not mean managed IT services. Managed IT services are a part of managed services. Managed services can entail any business administration and management responsibilities that have been outsourced to a third-party vendor.
From 2019 onwards, many small and medium-sized businesses (SMBs) joined the business landscape, increasing the demand for managed services. These companies need the latest technology to maintain a competitive edge in their business domains and sustain their growth. Unfortunately, they do not have the IT budget to do so. Hence, there is an increase in demand for these services!  
According to statista the managed services market is expected to show an annual growth rate (CAGR 2025-2029) of 2.33%, resulting in a market volume of US$28.15bn by 2029.
These services allow them to compete at the same level as large companies without going over budget or overextending themselves. Managed services enable companies to overcome many of their top challenges, such as:
1. Inability to focus on core objectives:
As a company starts to scale, its IT capabilities must grow proportionally. The IT team can only handle so much of the increased workload. They will inevitably find themselves overwhelmed, and consequently, the IT team will be unable to meet the needs of the growing business. Many companies try to assign additional responsibilities to existing members outside the IT team. This not only results in lower-quality work but also distracts them from their primary job and goals. 
A services company can free up your employees to concentrate on their responsibilities by filling the gaps as they arise. A genuinely qualified managed IT services partner such as AlphaBOLD allows for a customizable model based on the company’s exact needs.
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Request Support Consultation2. Keeping up with new technology:
Modern technology is constantly evolving, and while that is a good thing, it can also be a problem for SMBs. New technology = new issues! Most SMBs do not have the bandwidth in their IT team to keep up with the knowledge and experience needed to learn and manage new technologies continually. Furthermore, companies also need multiple resources to support their business solutions regardless of whether they are on the cloud or not – without a scaled and qualified IT department, this is not possible.
Companies can address such problems by employing new team members, but most SMBs cannot hire new employees. The cost of hiring and training new employees is a lot! Another advantage of working with a support provider is that you can automatically hire an entire team of IT professionals at a flat monthly rate, making your costs predictable.
3. Increasing costs:
Hiring a IT support provider benefits companies in terms of increasing costs. It decreases labor costs and diminishes the need to hire and train new IT team members. It empowers organizations with a variety of skills available on a scalable basis. Furthermore, since most SMBs have a service level agreement customized to meet their business needs, they do not have to worry about surprise costs.
Read more:Â How Managed IT Services Can Reduce Your IT Costs
4. Scaling limitations:
An organization must scale its system up and down based on its changing needs. Luckily, systems like Dynamics 365 are scalable by design. Managed IT service providers can thus efficiently respond to changes in demand and ensure that a company never has to face downtime. Technical service providers like AlphaBOLD have a proactive approach to maintenance and monitoring, allowing for upgrade release management and reporting.
5. Expensive Downtime:
Organizations usually take a reactive approach to IT, which means they sit and wait for something to go wrong. When something goes wrong, the organization suffers due to expensive downtime. However, when an organization is affiliated with a managed service provider, it takes a proactive approach to maintenance. This means that they remotely identify, diagnose, and troubleshoot possible complications daily.
Decision Matrix: When to Choose Managed IT Services
High Feasibility Indicators (Score 8-10):
- IT costs unpredictable or growing faster than revenue
- Frequent system outages affecting business operations
- Difficulty finding and retaining qualified IT staff
- Need for 24/7 system availability
- Regulatory compliance requirements
- Rapid business growth or expansion
Medium Feasibility Indicators (Score 5-7):
- Some internal IT capabilities but gaps in expertise
- Seasonal or project-based IT demands
- Aging infrastructure requiring modernization
- Security concerns but limited cybersecurity knowledge
Low Feasibility Indicators (Score 1-4):
- Strong internal IT team with comprehensive expertise
- Simple, stable IT environment with minimal requirements
- Extremely cost-sensitive with very limited budgets
- High security requirements preventing external access
- Resistance to change or external dependencies
Making the Feasibility Decision
Before partnering with a managed IT service provider, consider these key questions:
- What specific IT challenges are affecting your business operations?
- How much are current IT issues costing in terms of downtime, productivity, and opportunities?
- What level of IT expertise does your organization currently possess?
- How critical is 24/7 system availability to your business model?
- What are your growth projections and how will they impact IT requirements?
- Do you have regulatory or compliance requirements that require specialized knowledge?
The feasibility of managed services often becomes clear when organizations realize that their core competency isn’t IT management, but rather their primary business focus. By partnering with a qualified managed service provider like AlphaBOLD, organizations can leverage enterprise-level IT capabilities while maintaining focus on their core business objectives.
Remember, the goal isn’t just to reduce IT costs—it’s to transform IT from a cost center into a strategic enabler of business growth and innovation.
AlphaBOLD’s Managed Services
AlphaBOLD offers dependable, reliable, and transparent Managed IT Services. We aim for continued support and long-term relationships. Our experts will help your business thrive with industry-leading IT management services that will:
- Improve the productivity and reliability of your IT operations
- Enhance your security and compliance processes
- Give you a proactive approach to maintenance
- Guarantee access to new technologies
- Transfer capital costs to operating costs
- Forecast pricing and manage expenses
At AlphaBOLD, we understand that companies value their independence. We help organizations improve user adoption rates to ensure that they can eventually reduce their dependency on our managed IT services team with time.
Our team of BOLDEnthusiasts is dedicated to helping organizations across all industries streamline their business operations and embrace digital transformation with Microsoft technologies. If you’re ready to streamline your current IT processes and nourish new initiatives, then contact us today!
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