Techno-Functional Consultant – Microsoft Dynamics 365 CE

Location: Remote (US Time Zone)

Employment Type: Full-Time

About the Role:

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 Customer Engagement (CE). This role bridges the gap between business needs and technical solutions, involving both hands-on system configuration and client-facing functional consulting. The ideal candidate will have strong business acumen, excellent communication skills, and the technical know-how to deliver tailored CRM solutions.

Key Responsibilities:

• Engage directly with clients to gather business requirements and translate them into Dynamics 365 CE solutions
• Configure Dynamics 365 CE modules including Sales, Customer Service, and Marketing
• Collaborate with technical teams to design, customize, and implement integrations and workflows
• Conduct functional analysis, create documentation (FRDs, solution design), and lead solution demos
• Provide user training, UAT support, and post-deployment assistance
• Participate in system upgrades, data migration planning, and performance tuning
• Work with stakeholders to define project timelines, deliverables, and success criteria

Required Qualifications:

• 4–5+ years of experience working with Microsoft Dynamics 365 CE (CRM)
• Proven experience in both functional consulting and technical configuration
• Hands-on experience with Power Platform (Power Automate, Power Apps)
• Solid understanding of CRM business processes (sales cycle, case management, etc.)
• Ability to configure entities, forms, workflows, and business rules
• Basic knowledge of customization using JavaScript, PowerShell, or .NET is a plus
• Strong communication and stakeholder management skills
• Experience working in remote, cross-functional, and client-facing environments
• Willingness to work in US business hours.

Preferred Skills:

• Microsoft Certifications in Dynamics 365 CE / Power Platform
• Experience in integration with third-party systems using APIs
• Familiarity with Azure DevOps or other project tracking tools

What We Offer:

• Competitive salary and benefits
• Dollar Pegging
• Internet and Gym Reimbursements.
• Company Sponsored Subsidized Lunch
• Paid holidays and vacations
• Medical outpatient reimbursement and inpatient facility.
• Opportunities to make a difference in a small, yet highly productive environment.
• Provident Fund
• Employee Centric Benefits and Policies.
• Fully remote work model with flexible hours
• Opportunity to work on global CRM implementations