Microsoft Dynamics CRM brings together all CRM capabilities on a single platform to help you build customer relationships that matter. The Microsoft Dynamics 365 Customer Engagement (CE) platform unifies Microsoft Dynamics for Customer Service, Sales, Marketing, Field Service, and MS Dynamics for Project Service Automation. This amalgamation allows you to create and maintain a comprehensive view of all your customers. Microsoft Dynamics CRM drives your organization's efficiency by simplifying business processes and consolidating the entire customer journey onto a single platform. Let AlphaBOLD be your guide for your Dynamics 365 engagement plan and pave your way towards successful customer relations. Microsoft Dynamics 365 Customer Engagement is the ideal platform for companies that want to build a loyal clientele. 


Being Dynamics CRM consultants, we leverage technology solutions to support your business vision and improve your business processes with MS Dynamics 365 Customer Engagement. We offer a complete Suite of Dynamics CRM services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business. AlphaBOLD is one of the most sought-after Dynamics 365 Customer Engagement Consultant in the market. Get in touch with our BoldEnthusiasts to get your custom plan! 

Dynamics 365 Customer Engagement

You can choose which MS Dynamics 365 Customer Engagement plan works for you; the individual Dynamics 365 applications or you can bundle them together in a comprehensive Dynamics CRM solution. Let AlphaBOLD guide you in your Microsoft Dynamics 365 Customer Engagement journey and develop long lasting relationships with your customers. 



Assist customers

Assist customers anywhere, anytime, from any device.

Work smarter

Work smarter and close more deals by leveraging easy-to-design process flows

Analyze your sales data

Analyze your sales data and discover relevant information using interactive charts 

Create meaningful, personalized customer experiences

Create meaningful, personalized customer experiences to improve sales growth 

Collaboration helps your sales team sell as a team

Collaboration helps your sales team sell as a team

Build your network

Build your network and deepen customer relationships with social insights 

Offer responsive, relevant services

Offer responsive, relevant services to customers across multiple channels on their terms.

configurable dashboards and data visualization tools

Use configurable dashboards and data visualization tools to gain actionable insights 

customer service

Microsoft Dynamics 365 for Customer Service

Deliver an outstanding customer experience and empower your teams to create lasting relationships with Microsoft Dynamics 365 Customer Engagement and Service capabilities. The built-in intelligence helps you minimize customer effort, address problems proactively and deliver a customer-centric service. By engaging self-service and automation tools, your team can deliver a fast, personalized service and support with Microsoft Dynamics 365 Customer Engagement. 

marketing trend

Use built-in intelligence to identify trends, anticipate customer needs and gain insights into customer behavior

marketing data analysis

Empower agents with data to deliver fast and efficient customer service even from their mobile devices

customer information in dynamics 365

Empower CS teams with a single, unified source of all customer information

customer journey in dynamics 365

Get a 360-degree view of each customer’s journey

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales equips your sales team with the information and tools they need to engage more customers, generate more leads, and streamline your sales cycle. Use business intelligence to better understand your customers, get meaningful insights and make actionable plans with Microsoft Dynamics 365 for Customer Engagement. 

dynamics 365 for sales
dynamics 365 dashboard

Get interactive insights and user-friendly dashboards

boost productivity

Automate your sales processes to boost productivity and close more deals

cutomer data for sales

Equip your sales team with real-time trends and customer data

sales opportunities

Handle multiple opportunities against the same customer, vendor or retailer

sales integration

Allow easy integrations with Microsoft and third-party applications

dynamics 365 for marketing

Microsoft Dynamics 365 for Marketing

Microsoft Dynamics CRM for Marketing aligns your marketing activities with your sales goals. It allows you to prioritize leads with lead scoring models, gain insights to execute targeted marketing and generate multi-channel marketing campaigns. 

dynamics 365 marketing results

Drive results by automating your marketing plan across all digital channels including email and LinkedIn

d365 marketing campaigns

Personalize the buyer experience by gaining insights on user engagement

marketing interation

Measure expenditures across every marketing investment to track ROI

marketing ROI

Integrate with your existing apps or use ClickDimensions, Adobe Campaign and Microsoft Dynamics 365 Marketing App

Microsoft Dynamics 365 for Field Service

Schedule service calls on time, collect onsite data and deliver an end-to-end field service experience with Microsoft Dynamics CRM for Field Service. The built-in intelligence features allow you to resolve issues beforehand hence streamlining operational processes, reducing costs and delivering a positive field experience. 

dynamics 365 for field services
dynamics field service

Appoint technicians with the right skill set at the best location to enhance productivity

d365 field operations

Assign tasks, schedule maintenance and track inventory with real-time visibility into field operations  

AI IoT power

Harness the power of AI and IoT to detect problems before they even occur

3rd party integration

Integrate your Dynamics 365 for Field Service with third party applications for better engagement experience

Dynamics 365 PSA

Microsoft Dynamics 365 for Project Service Automation

Microsoft Dynamics 365 for Project Service Automation enhances collaboration between field and office teams by leveraging intelligent and intuitive process tracking tools. Dynamics CRM for PSA frees up resources, eliminates reliance on manual data and empowers employees to develop more insightful reporting throughout the organization. Increase productivity and improve project management through dynamics CRM for PSA. 

PSA insights

Get 360-degree executive level insights on all projects

PSA project information

Easily access all project information, drill into what's going on, where, and what demands whose attention

PSA central database

Foster collaboration across teams with centralized information.

PSA dashboard

Use real-time interactive dashboards coupled with Power BI to track inventory and resource updates

The Dynamics CE Advantage

Dynamics 365 CE Integration

Easy Integration

Keep track of all your customer interactions through a single platform. Integrate with native applications like Office 365 or your existing apps and services. 

Dynamics 365 Customer Experience

Customer Experience

Microsoft Dynamics 365 for Customer Engagement and CRM provides your teams the tools and information they need to deliver outstanding customer experience. 

digital transformation

Scalable and Adaptable

Grow, evolve, and transform with a modern and extensible platform. Start with what you need for the company and expand it alongside the organization. 

Don't Just Take Our Word For It


LET'S Talk Ideas

Are you ready to make the switch to Dynamics CRM? We would love to show you what our Dynamics CRM Consultants can do for your business. 


Dynamics 365 Licensing Guide

Dynamics 365 offering is more of an application suite with bundled or individual application licenses. Here is a dynamics 365 licensing guide for your organization.

Project Service Automation with Dynamics 365

If you are considering using Dynamics CRM for managing your projects then you must be familiar with Project Service Automation with Dynamics 365.


As it is perceived that PowerApps will take over the Microsoft ecosystem, here are the reasons why PowerApps are considered the future of dynamics 365 development.