Microsoft Dynamics CRM brings together all CRM capabilities on a single platform to help you build customer relationships that matter. The Microsoft Dynamics 365 Customer Engagement (CE) platform unifies Microsoft Dynamics for Customer Service, Sales, Marketing, Field Service, and MS Dynamics for Project Operations. This amalgamation allows you to create and maintain a comprehensive view of all your customers.
Microsoft Dynamics CRM drives your organization’s efficiency by simplifying business processes and consolidating the entire customer journey onto a single platform. Let AlphaBOLD be your guide for your Dynamics 365 engagement plan and pave your way towards successful customer relations. Microsoft Dynamics 365 Customer Engagement is the ideal platform for companies that want to build a loyal clientele.


Being Dynamics CRM consultants, we leverage technology solutions to support your business vision and improve your business processes with MS Dynamics 365 Customer Engagement. We offer a complete Suite of Dynamics CRM services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business. AlphaBOLD is one of the most sought-after Dynamics 365 Customer Engagement Consultant in the market. Get in touch with our BOLDEnthusiasts  to get your custom plan!
You can choose which MS Dynamics 365 Customer Engagement plan works for you; the individual Dynamics 365 applications or you can bundle them together in a comprehensive Dynamics CRM solution. Let AlphaBOLD guide you in your Microsoft Dynamics 365 Customer Engagement journey and develop long lasting relationships with your customers.

Benefits of Dynamics 365 for Customer Engagement

Assist customers
Assist customers anywhere, anytime, from any device
Work smarter and close more deals by leveraging easy-to-design process flows
Work smarter and close more deals by leveraging easy-to-design process flows
Analyze your sales data
Analyze your sales data and discover relevant information using interactive charts
Create meaningful, personalized customer experiences
Create meaningful, personalized customer experiences to improve sales growth
Collaboration helps your sales team sell as a team
Collaboration helps your sales team sell as a team
Build your network
Build your network and deepen customer relationships with social insights
Offer responsive, relevant services to customers
Offer responsive, relevant services to customers across multiple channels on their terms
Infographics show the data visualization tools
Use configurable dashboards and data visualization tools to gain actionable insights

Benefits of dynamics 365 for customer engagement

customer service


Deliver an outstanding customer experience and empower your teams to create lasting relationships with Microsoft Dynamics 365 Customer Engagement and Service capabilities. The built-in intelligence helps you minimize customer effort, address problems proactively and deliver a customer-centric service. By engaging self-service and automation tools, your team can deliver a fast, personalized service and support with Microsoft Dynamics 365 Customer Service.


Microsoft Dynamics 365 for Sales equips your sales team with the right information and tools they need to engage more customers, generate more leads, and streamline your sales cycle. Use business intelligence to understand your customers better, get meaningful insights and make actionable plans with Microsoft Dynamics 365 for Sales and gain greater insight into your current and prospective customers.
dynamics 365 for sales
dynamics 365 for marketing


Microsoft Dynamics CRM for Marketing aligns your marketing activities with your sales goals. It allows you to prioritize leads with lead scoring models, gain insights to execute targeted marketing with AI-driven recommendations, and generate multi-channel marketing campaigns. With Microsoft Dynamics 365 for Marketing, you can engage customers in real-time to deliver personalized customer journeys that allow for long-term relationships.


Schedule service calls on time, collect onsite data and deliver an end-to-end field service experience with Microsoft Dynamics CRM for Field Service. The built-in intelligence features allow you to resolve issues beforehand, streamlining operational processes, reducing costs, and delivering a positive field experience. Easily provide onsite services to customers and manage a mobile workforce through connected field service solutions.
dynamics 365 for field services
Infographics show the Project-Operations


Microsoft Dynamics 365 for Project Operations enhances collaboration allowing for a transparent project flow that enhances project efficiency. With visibility into key operations such as opportunity management, resource optimization, resource utilization, project planning, and project billing, Dynamics 365 serves as a fully adaptable platform with robust functionalities that can be tailored to the exact needs of your business.

Explore Microsoft Dynamics 365 Marketing

Dynamics 365 CE Integration


Keep track of all your customer interactions through a single platform. Integrate with native applications like Office 365 or your existing apps and services.
Dynamics 365 Customer Experience


Microsoft Dynamics 365 for Customer Engagement and CRM provides your teams the tools and information they need to deliver outstanding customer experience.
digital transformation


Grow, evolve, and transform with a modern and extensible platform. Start with what you need for the company and expand it alongside the organization.

Don't just take our word for it

At AlphaBOLD we don’t settle for ordinary, which is why we chose to be a Microsoft Dynamics Partner. We strive for excellence, and we do it together with our partners, customers, and vendors. If you still want to know more about why you should choose AlphaBOLD as your Microsoft Dynamics 365 Partner? Just hear what our existing customers have to say!

DYNAMICS 365 Customer Engagement FAQ

Though the Dynamics 365 Customer Engagement SKU/license plan expired in October 2019 (no longer allowing users to purchase the entire suite of apps in a single SKU), the applications that were a part of the suite themselves are not deprecated.

The former Dynamics 365 Customer Engagement license/SKU included Dynamics 365 Marketing, Dynamics 365 Sales and Dynamics 365 Customer Service. 

Here are some ways the Power Platform relates to Dynamics 365 customer engagement apps: 
Application Integration:
  • Link Dynamics 365 applications with the Power Platform for a unified view of customer and business process data.
Custom App Development:
  • Utilize Power Apps to design tailor-made applications that enhance the capabilities of Dynamics 365. Power Apps Portals offer an avenue for businesses to create low-code, responsive websites that facilitate user interaction with Dynamics 365 data and features.
App Extension (Configuration/low code):
  • Developers have the ability to programmatically expand first-party customer engagement applications like Dynamics 365 Sales.
App Embedding:
  • Incorporate applications into commonly used platforms such as SharePoint and Teams, allowing for seamless integration.
Process Automation:
  • The Power Platform provides various low-code tools that enable swift process automation.

Data Analysis:

  • The Power Platform facilitates the analysis of data, providing deeper insights and understanding.

PowerApps, a collection of applications, services, and data platforms, enables users to rapidly create and distribute personalized apps. It operates on the Microsoft Power Platform and features a user-friendly drag-and-drop interface, eliminating the need for coding skills.

Dynamics 365, a suite of cloud-based business applications, assists organizations in enhancing operational effectiveness and simplifying business intricacies. It encompasses various applications tailored for sales, marketing, finance, and other business functions.

When used in conjunction, PowerApps and Dynamics 365 enhance business workflows, facilitate task automation, and boost overall efficiency.

Dynamics CRM is the legacy name- Dynamics 365 is a cloud-based service that features three core applications, which can be purchased as individual licenses/SKUs. 


Dynamics 365 Customer Engagement Case Studies


Are you ready to make the switch to Dynamics CRM? We would love to show you what our Dynamics CRM Consultants can do for your business.

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