Microsoft Dynamics CRM brings together all CRM capabilities on a single platform to help you build customer relationships that matter. The Microsoft Dynamics 365 Customer Engagement (CE) platform unifies Microsoft Dynamics for Customer Service, Sales, Marketing, Field Service, and MS Dynamics for Project Operations. This amalgamation allows you to create and maintain a comprehensive view of all your customers. 

Microsoft Dynamics CRM drives your organization's efficiency by simplifying business processes and consolidating the entire customer journey onto a single platform. Let AlphaBOLD be your guide for your Dynamics 365 engagement plan and pave your way towards successful customer relations. Microsoft Dynamics 365 Customer Engagement is the ideal platform for companies that want to build a loyal clientele. 


Being Dynamics CRM consultants, we leverage technology solutions to support your business vision and improve your business processes with MS Dynamics 365 Customer Engagement. We offer a complete Suite of Dynamics CRM services to help you build lasting customer relationships. With our CRM expertise, we bring people, data and processes together to open new horizons for your business. AlphaBOLD is one of the most sought-after Dynamics 365 Customer Engagement Consultant in the market. Get in touch with our BOLDEnthusiasts to get your custom plan!

You can choose which MS Dynamics 365 Customer Engagement plan works for you; the individual Dynamics 365 applications or you can bundle them together in a comprehensive Dynamics CRM solution. Let AlphaBOLD guide you in your Microsoft Dynamics 365 Customer Engagement journey and develop long lasting relationships with your customers. 


Assist customers

Assist customers anywhere, anytime, from any device

Work smarter

Work smarter and close more deals by leveraging easy-to-design process flows

Analyze your sales data

Analyze your sales data and discover relevant information using interactive charts 

Create meaningful, personalized customer experiences

Create meaningful, personalized customer experiences to improve sales growth 

Collaboration helps your sales team sell as a team

Collaboration helps your sales team sell as a team

Build your network

Build your network and deepen customer relationships with social insights 

Offer responsive, relevant services

Offer responsive, relevant services to customers across multiple channels on their terms

configurable dashboards and data visualization tools

Use configurable dashboards and data visualization tools to gain actionable insights 

Microsoft Dynamics 365 Customer Engagement Portfolio


Deliver an outstanding customer experience and empower your teams to create lasting relationships with Microsoft Dynamics 365 Customer Engagement and Service capabilities. The built-in intelligence helps you minimize customer effort, address problems proactively and deliver a customer-centric service. By engaging self-service and automation tools, your team can deliver a fast, personalized service and support with Microsoft Dynamics 365 Customer Service.

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales equips your sales team with the right information and tools they need to engage more customers, generate more leads, and streamline your sales cycle. Use business intelligence to understand your customers better, get meaningful insights and make actionable plans with Microsoft Dynamics 365 for Sales and gain greater insight into your current and prospective customers.

Microsoft Dynamics 365 for Marketing

Microsoft Dynamics CRM for Marketing aligns your marketing activities with your sales goals. It allows you to prioritize leads with lead scoring models, gain insights to execute targeted marketing with AI-driven recommendations, and generate multi-channel marketing campaigns. With Microsoft Dynamics 365 for Marketing, you can engage customers in real-time to deliver personalized customer journeys that allow for long-term relationships.  

Microsoft Dynamics 365 for Field Service

Schedule service calls on time, collect onsite data and deliver an end-to-end field service experience with Microsoft Dynamics CRM for Field Service. The built-in intelligence features allow you to resolve issues beforehand, streamlining operational processes, reducing costs, and delivering a positive field experience. Easily provide onsite services to customers and manage a mobile workforce through connected field service solutions. 

Project Operations


Microsoft Dynamics 365 for Project Operations enhances collaboration allowing for a transparent project flow that enhances project efficiency. With visibility into key operations such as opportunity management, resource optimization, resource utilization, project planning, and project billing, Dynamics 365 serves as a fully adaptable platform with robust functionalities that can be tailored to the exact needs of your business. 


Dynamics 365 CE Integration

Easy Integration

Keep track of all your customer interactions through a single platform. Integrate with native applications like Office 365 or your existing apps and services. 

Dynamics 365 Customer Experience

Customer Experience

Microsoft Dynamics 365 for Customer Engagement and CRM provides your teams the tools and information they need to deliver outstanding customer experience. 

digital transformation

Scalable and Adaptable

Grow, evolve, and transform with a modern and extensible platform. Start with what you need for the company and expand it alongside the organization. 

Don't Just Take Our Word For It

At AlphaBOLD we don't settle for ordinary, which is why we chose to be a Microsoft Dynamics Partner. We strive for excellence, and we do it together with our partners, customers, and vendors. If you still want to know more about why you should choose AlphaBOLD as your Microsoft Dynamics 365 Partner? Just hear what our existing customers have to say!


LET'S Talk Ideas

Are you ready to make the switch to Dynamics CRM? We would love to show you what our Dynamics CRM Consultants can do for your business. 


Dynamics 365 Licensing Guide

Dynamics 365 offering is more of an application suite with bundled or individual application licenses. Here is a dynamics 365 licensing guide for your organization.

Project Service Automation with Dynamics 365

If you are considering using Dynamics CRM for managing your projects then you must be familiar with Project Service Automation with Dynamics 365.


As it is perceived that PowerApps will take over the Microsoft ecosystem, here are the reasons why PowerApps are considered the future of dynamics 365 development.