AlphaBOLD has empowered many organizations to utilize Microsoft Power Virtual Agents for employee and customer needs as part of our continued partnership with Microsoft. With customizable artificial intelligence chatbots paving the way for customer services, companies can cater to customer needs 24/7.
Power Virtual Agents allows companies to create customized virtual agents via a guided no-code interface provided by Microsoft. Additionally, companies can develop advanced bots for complex scenarios by leveraging combined capabilities of Microsoft Power Automate, Azure Bot Services, and Power Virtual Agents. From answering customer queries via chat to helping site visitors navigate services and offerings, this is made possible with robust chatbots powered by Power Virtual Agents.
AlphaBOLD can help utilize Power Virtual Agents to develop and manage chatbots and virtual agents with an easy-to-use, no-code solution. As trusted Microsoft partners, our experts have enabled various organizations across industries to leverage the complete capabilities of the Power Platform, including customer service scenarios.
Power Virtual Agents Capabilities
Easily create and manage chatbots without the need to hire additional resources.
Integrate the chatbots into existing business processes, websites, and applications.
Manage low-level requests with virtual agents and escalate complex inquiries to live
Performance tracking on
Track chatbot performance using the AI-driven insights available in the dashboard
Leverage Azure ML to equip virtual agents to deal with different scenarios in real-time.
24/7 customer support
Ensure your global customer base gets the support they need across time-zones and
Microsoft Power Virtual Agents empowers companies to create easy-to-use, customizable, no-code chatbots for multiple scenarios. Companies can start custom conversations and transfer them to live agents if additional support is required. Additionally, with seamless integrations with Microsoft Dynamics 365 Customer Service Insights, companies can get a holistic view of their customer service processes.
Why choose AlphaBOLD as your Power Virtual Agents consultant?
Our experts can help you create sophisticated, AI-powered virtual agents that help improve performance and resource utilization across departments. We can help you integrate Power Virtual Agents with your existing products/services with pre-built connectors and custom workflows to streamline and modernize your processes.
With our experience across the Power Platform, we can help support companies across industries with practical solutions and services they need. Our experts empower companies to overcome development barriers and business challenges with complete security and compliance.
SEE WHAT OUR CLIENTS HAVE TO SAY ABOUT US
“AlphaBOLD worked with Calpine team to implement the Dynamics 365 customer service solution. This helped us improve our system internally and focus on expanding our business operations. With easy access to customer information and real-time insights, we can now make accurate decisions quickly. Microsoft Dynamics 365 has helped us realize the untapped value of our data that we could not access before. ”
Krishna KussalanantSales Operations Manager, Calpine Energy Solutions, LLC
“Calpine is helping CCAs manage their customers better and offer them green energy alternatives. Dynamics 365 enables Calpine to stay on top of all customer interactions and make this transition to green energy easier. AlphaBOLD has helped Calpine materialize its vision to promote renewable energy usage. ”
George TheofanousManager, CCA Applications, Calpine Energy Solutions, LLC