Revolutionizing the manufacturing industry with technology

Manufacturers across the globe now understand that to compete in today’s technology-oriented environment, they need to have efficient software solutions. However, technology solutions are complex and in abundance. Manufacturers often have trouble deciding which solution addresses their current and future needs. That’s where AlphaBOLD comes in! We are technology advisors dedicated towards helping manufacturers select a software solution best suited to their needs.

Manufacturing 4.0 – the shift to digital transformation

Manufacturing 4.0 is a digital revolution powered by software solutions, sensors, connectivity, and big data analytics. The maturation of digital technology in the manufacturing industry has enabled business owners to increase product quality at a lower operating expense. These new industry applications have transformed the way manufactured goods are planned, designed, made, and repaired. As the winner of the Microsoft Partner Award for Dynamics 365 Customer Service, AlphaBOLD has remained at the forefront of this revolution providing leadership in customer impact, solution innovation, and exceptional use of modern technologies.

Solutions built for the manufacturing industry

Empower your team with the insights and freedom they need to thrive by connecting your data, processes, and teams with intelligent business applications. 

AlphaBOLD’s experts have the right skillset to help manufacturers optimize their business processes with Dynamics 365 Sales. From forecasting opportunities to accurate reporting capabilities to correctly categorizing lost/won opportunities, we can help you streamline your sales activities with Dynamics 365 for manufacturing.
AlphaBOLD has helped many Fortune 500 manufacturing companies manage their distributors, vendors, contractors, installers, and subcontractors throughout the sales process.
  • Track customers and orders

  • Quote, order and invoice management

  • Sales forecasting and reporting templates

  • Mobile access for all the information

  • Automation for late order tracking, freight amounts and shipment tracking

AlphaBOLD can help manufacturers increase customer loyalty by providing unparalleled services fueled by Dynamics 365 Customer Service and add-ons such as Unified Service Desk. Manufacturers can provide real-time, proactive customer service through omnichannel communication platforms that enable integrated, efficient, and effective information tracking.
  • Omni-channel customer service and ticket tracking

  • Reduced call time and higher first call resolution

  • Telephony integration for effective customer service

  • Guided navigation to find information faster

  • Knowledge base and bots for self-service

AlphaBOLD’s CRM experts can help manufacturers target the right audience, generate qualified leads, and manage funnels with Dynamics 365 Marketing. With AlphaBOLD’s strategic marketing and technical expertise, we are uniquely placed to implement Dynamics 365 for marketing in a way that empowers manufacturers to reach their goals.
  • Unified platform for marketing and sales

  • AI driven personalized customer experience

  • Holistic customer experience

  • Real-time tracking for personalized journey

  • Customer insights and AI based recommendations

AlphaBOLD’s experts can help manufacturers leverage Microsoft Dynamics 365 Field Service capabilities to deliver enhanced, automated solutions with IoT and machine learning tools. We provide digital assistance through intelligent scheduling, remote asset monitoring, and process transparency. We can help optimize your manufacturing operations.
  • Reduce maintenance cost with predictive maintenance

  • Easy insights for engineers to plan maintenance

  • Automatically dispatch field agents for maintenance

  • Determines total production capacity, order fulfillment and maintenance costs

  • Corrective measures based upon data trends

Complex Dynamics 365 manufacturing implementations