New Email Feature in Dynamics 365 v9.0

With the release of Dynamics 365 v9.0, Microsoft has introduced numerous new features that further improve our Dynamics 365 experience. New User Experience included in the Dynamics 365 has turned out to be more consistent across various devices i.e. tablet, mobile and desktop. Unified Interface is another major introduction as well.

Dynamics CRM V9 release also includes an interesting enhancement for Email editor which includes Designer View, HTML View and Preview Mode. Preview mode is introduced for multiple devices like:

  1. Desktop
  2. Tablet
  3. Mobile


Dynamics 365 Create New Email Feature


In Designer view, there are also lots of new features such as;

  1. Find and Replace
  2. Additional formatting and styling
  3. Undo, Redo
  4. Expand buttons


Dynamics 365 Email Editor Options


User can make a design and check the HTML code in the second tab or else he can easily paste the HTML code and create a new template. It also allows user to edit the HTML code.

In the 3rd tab, the user can visualize email templates in a responsive view as you can see in the screenshot below.


Dynamics 365 Email Preview Mode


In the next release hopefully, we will see email tracking ability as well, and we will be able to track the important parameters such as;

  1. Is email sent successfully?
  2. How many times an email is opened?
  3. How many recipients opened the email?
  4. How many recipients viewed the attachment?
  5. How many recipients clicked the link?
  6. How many recipients replied?