Practice Manager

Job Description – Practice Manager

AlphaBOLD is building BOLDCommunity and Raving Fans. At AlphaBOLD customers are not just mere clients but they are rather strategic allies who come together with our consulting team to create customer centric solutions. Our clients are as much part of BOLDCommunity as our consultants. We strive to connect members of our community so they could learn from each other’s experience. We are building this culture of trust that embodies our core values and we are looking to add a few more BOLDEnthusiasts to this amazing BOLDCommunity. If you are passionate about customer service, creating joy by building amazing solutions and impacting lives by making things easier then please apply. We would love to consider you for this position. If you happen to know BOLDEnthusiast please ask them to make an introduction as 90% of our hires are through referrals.

Please learn more about us and our culture to see if you are good fit. Learn Who We Are

Job Description:

AlphaBOLD is looking for a responsible Practice Manager with strong project management and communication skills to join our Team. This position will report to our Director of Customer Engagement and will be located in our Carlsbad California office.

Job Responsibilities:

• Lead consulting engagements from post sales to successful delivery of a project in terms of scope, deliverables, budget, risk, client engagement, and achievement of required business outcomes
• Deliver and manager multi-stream technical engagements with partners and customers complete with executive-level reporting on program progress and financials
• Directs and mobilizes the consulting team, guiding and developing individual team members while leading the day-to-day execution of client programs with minimal oversight or direction
• Direct the delivery and implementation of professional services and packaged solutions implementation
• Contribute to the analysis, design, and implementation of business performance approaches, developing tailor-made solutions and working with clients to ensure positive impact and sustainable results
• Ensure successful client programs and team performance with superior analytical, quantitative and conceptual thinking skills combined with strong interpersonal and communication skills

Required Qualifications:

• Candidate must have a bachelor’s degree in computer science or related field
• Master’s degree in computer science or related field is a plus
• Master’s in business administration (MBA) is a plus
• Experience with Dynamics CRM is a must and experience with other CRM systems like Salesforce would be a benefit
• Experience working and interacting with an offshore team would also be a benefit
• 10+ years of experience in implementation of Microsoft Professional Services
• 5+ years of customer engagement experience in a technology consulting environment
• Excellent analytical and problem-solving skills
• Excellent verbal, written and presentation skills
• Excellent interpersonal, team building, organizational and motivational skills
• Self-motivating, adaptable, able to prioritize and to inspire and motivate others
• Ability to work with remote workers

What We Offer:

• Market Competitive Salary Package
• Medical, Dental & Vision Insurance
• Individual Performance Incentive Plan
• Company Performance Incentive Plan
• 401(k) program
• PTO