About Dynamics 365
Microsoft Dynamics 365 is a portfolio of interconnected, modular SaaS applications designed to transform and empower organizations with operational excellence and customer satisfaction. This cloud-based platform combines the functionalities of an ERP system with a CRM to integrate business processes, data, and logic.
AlphaBOLD is committed to redefining success in consulting by enabling its worldwide customer base with digital transformation through harmonizing people, business processes, and technology innovation.
Industry: Medical technology
Issue: Convoluted patient relationship management system, the inability of Marketo to serve as a housing and indexing solution to efficiently manage patient queries and complaints.
Technique: Microsoft Dynamics 365 implementation, Microsoft Dynamics Customer Service, Power BI.