About Dynamics 365
Microsoft Dynamics 365 is a portfolio of interconnected, modular SaaS applications designed to transform and empower organizations with operational excellence and customer satisfaction. This cloud-based platform combines the functionalities of an ERP system with a CRM to integrate business processes, data, and logic.
Industry: Medical technology
Issue: Convoluted patient relationship management system, the inability of Marketo to serve as a housing and indexing solution to efficiently manage patient queries and complaints.
Technique: Microsoft Dynamics 365 implementation, Microsoft Dynamics Customer Service, Power BI.
Convoluted patient relationship management system
Patient queries and complaints
Inability of Marketo to serve as a housing and indexing solution
AlphaBOLD – A Gold Partner for Microsoft Dynamics 365
Building a robust Dynamics 365 patient relationship management solution
Streamlining customer service with Patient Service Center
Efficient housing and indexing for patient data
Power BI reporting
AlphaBOLD utilized Microsoft Dynamics 365 to help the US-based medical technology company achieve higher productivity and resource optimization goals. With an efficient Patient Service Center (PSC), they now enjoy a reduced call time, quick access to information, automated case creation, and reduced case resolution time. Additionally, with the ability to efficiently integrate data from Marketo to the Patient Engagement System, our client’s team no longer spends valuable hours fishing for necessary patient information. AlphaBOLD also provided the client with visibility and tracking features for high-impacting patients through the Power BI reports. This has allowed them to improve their marketing activities significantly. The client also enjoys an added bonus of implementing these modern technologies; they now can cut down the training time for new hires and users.
Overall, with AlphaBOLD as their Microsoft Dynamics 365 partner, the US-based medical technology firm enjoys a streamlined patient management process, faster and smoother access to data, improved reporting competencies, and enhanced customer service capabilities.