About TaylorMade
About AlphaBOLD?
OUR VALUES
- Accountability
- Drive
- Giveback
- Trust
Challenges Faced by TaylorMade
Different Regional Approaches
Lack of Visibility
Customer Feedback
Tracking KPIs
Convoluted Order Management
Overcoming Process Inefficiencies – Enter AlphaBOLD!
Uniting Regional Approaches
Integrating Data Sources
Streamlining Customer Service
Improving Visibility
Managing Orders Efficiently
"We decided to implement Dynamics 365 because we needed a platform to better service our customers and run our business more efficiently. With the help and hard work of AlphaBOLD, we have become empowered to better manage our data, from order management and delivery tracking to customer service workflows and performance metrics. Five of our largest business units around the world have seen major success from their work."
Graham Dupar, Specialist Customer Service | TaylorMade Golf Company
Read Microsoft customer success story here.
What’s next?
From Real-time to Asynchronous
Dynamics 365 Portal for Customer Self-Service
"We needed tools that work fast and give us visibility into our internal processes, and needed our team to be able to access, manage, and review data easily. We also wanted to improve our order management and customer support, and that is exactly the reality we are living thanks to AlphaBOLD."
Phil Lubinski, Senior Manager Customer Service | TaylorMade Golf Company